Terms And Conditions

At bookpublishingcanada.ca, we value your visit.

When you acknowledge the below-mentioned Terms and Conditions, they act as an agreement between you, the website user and bookpublishingcanada.ca. These settings govern your use of this website and work in alignment with our Privacy Policy, which demonstrates how we handle your data.

The agreement uses pronouns like ‘we’, ‘us’, and ‘our’ to refer to bookpublishingcanada.ca whereas, the words ‘you’, ‘your’ and ‘user’ are for the website visitors.

You are advised to read every part of this agreement very carefully and then accept the terms before you start using our service. In case of any disagreements, be very vigilant and you are discouraged from using our services. However, our contact lines are here to deal with your legitimate questions and concerns. You can write to us at bookpublishingcanada.ca and trust us to help you as our foremost priority. Lastly, all of these ‘Terms and Conditions’ apply to all visitors of bookpublishingcanada.ca.

By agreeing to the standings of this agreement, you provide approval to receive our newsletters, marketing updates, promotional offers and other content through digital means. However, to stop availing of these free services, you will have to write to us at bookpublishingcanada.ca

When you subscribe to our services, we might need some details from you, including personal and payment information. So, make sure the information you give us is correct and complete.

We at bookpublishingcanada.ca might use third-party payment processors to handle your payments. By providing your details, you consent to these processors handle your payment information.

bookpublishingcanada.ca can refuse or cancel any order at any time due to issues like service unavailability, pricing mistakes, or errors in the order process. We may also cancel orders if we detect any fraudulent or unauthorized activity.

At bookpublishingcanada.ca, we may run online contests and special offers to improve our services. However, the rules for these promotions might be different from those in this agreement. So, please check the specific terms for each promotion carefully. If there is a conflict between the promotion rules and this agreement, this agreement will take precedence.

Since the nature of our products does not allow, we do not entertain returns once an order is completed. However, if changes are necessary to meet quality standards, such as editing or proofreading, we have a revision process to assist you and ensure your satisfaction. However, if the completed product does not meet the requirements, you provided when ordering, we will review it thoroughly and either revise or redo the content at no extra charge.

Each package has its revision policy, detailed in the service description for that package and revisions are available. However, it could take somewhere between 5 to 10 days after the order status changes to "Waiting for Customer Approval" in our Order Management Platform. The precise revision period depends on the package you choose.

You will be able to request revisions, once the order is marked as "Waiting for Customer Approval" At this point, you can contact your Project Manager by email to request changes, ensuring that the original requirements are met. You can also make personal changes to the content before publishing. You retain all the rights to this document as it is in Word format, at the time of delivery.

Refunds at bookpublishingcanada.ca work on a case-by-case basis. We work to address your needs effectively. Moreover, our team will collaborate with you to resolve any issues to the best of our ability. Refund conditions may include, but are not limited to, the following clauses.

• ✔ Minor Errors or Technicalities: We do not issue refunds for delays or issues caused by minor errors or technical problems, such as grammatical mistakes, typing errors, word count issues, or the addition of references.
• ✔ Client-Related Delays: We are not responsible for delays caused by the client, and no refunds are applicable in these cases.
• ✔ Low Word Count: We do not accept refunds solely because of a low word count.
• ✔ Lack of Concern Submission: We will not accept any refunds if the client has not raised any concerns about the delivered work.
• ✔ Additional Requirements or Excessive Demands: If delays happen because the client adds new requirements or makes excessive demands that were not mentioned when the client placed the order, we will not accept refunds.
• ✔ Exclusion of Tips: Any tips given to our writers or team members are never refundable.

If the client wants to request a refund before our writers and editors start the project, they can do so within one business day of placing the order. However, the request is obligatory to be in writing via email.

On the contrary, refund claims made after work has started are not welcome if the client has used at least three revisions. In such cases, a partial refund is the only way out for fair compensation to our internal teams.

At bookpublishingcanada.ca, we guarantee prompt deliveries. However, if a project faces delays due to unforeseen reasons and the client has attempted to contact our service at least three times, a 50% refund is pertinent. Although, the client has to have credible evidence to prove that the delay was our fault.

• ✔ Client-Related Delays: We will not provide refunds for late deliveries if the delay is because of the client.
• ✔ Mutual Agreement: All refund cases will be resolved through mutual agreement between the client and bookpublishingcanada.ca.
• ✔Partial Refunds: In some cases, partial refunds or future discounts can come as compensation.

We are committed to providing high-quality work that meets client goals. We encourage clients to give feedback, and we will assign, reassign, and rewrite the work to ensure satisfaction. A refund request is acceptable only if the client has requested at least three revisions in writing and has communicated their concerns to our support or project management team on at least three occasions within two weeks.

During pre-sales or post-sales stages, all communication, progress updates, and delivery matters are managed through our project management online tool, official email, or by calling the assigned numbers. Be cautious of calls or emails from unknown numbers or addresses claiming to be associated with our company. bookpublishingcanada.ca will not be responsible for any deception or fraudulent activities from such sources.

All content on our website, including descriptions, images, and text, is the property of bookpublishingcanada.ca. You may not use any content from our website without written permission from us. Users also cannot distribute, alter, transfer, download, or repost any part of the website content for commercial or personal gain without our explicit consent.

When using the service by bookpublishingcanada.ca, users must follow these rules:

• ✔ Do not engage in activities that break international or national laws.
• ✔ Do not exploit or harm minors by exposing them to inappropriate content.
• ✔ Do not send unsolicited advertisements or spam.
• ✔ Do not impersonate others or organisations.
• ✔ Do not infringe on others’ rights.
• ✔ Do not engage in illegal, harmful, or fraudulent activities.
• ✔ Do not prevent others from accessing our services.
• ✔ Do not expose bookpublishingcanada.ca to liability.
• ✔ Do not engage in actions that could offend or harm bookpublishingcanada.ca, its services, or users.

Additionally, users must refrain from activities like:

• ✔Using automated tools to access, copy, or monitor our website content.
• ✔ Using any tool that interferes with our services.
• ✔ Introducing harmful software or attempting to disrupt our operations.
• ✔Trying to access our servers, computers, or databases without permission.
• ✔ Conducting denial-of-service attacks.
• ✔Submitting false ratings or damaging our reputation through fake claims.
• ✔Interfering with our normal operations.

To monitor and analyse our performance, we may use third-party services like Google Analytics.

Our services are only available to individuals who are of legal age in their state of residence. By using our services, you confirm that you meet the minimum age requirement and have the capacity to agree to these terms. If you do not meet the age requirement, you cannot use our services.

All user-provided content remains the user's intellectual property. All the content, features and services on our website are under the ownership of bookpublishingcanada.ca. Moreover, they are under the protection of copyright, trademark, and other laws. Hence, you must not use our services without written consent.

We respect intellectual property rights and take copyright issues seriously. If you believe your copyright has been violated, please contact us with a detailed description of the issue. However, false claims made to disrupt our services may result in liability for damages, including legal costs.

We welcome your feedback. You can share your experience by emailing us at info@bookpublishingcanada.ca or through third-party review sites. We appreciate suggestions for improvement and information on any problems you encounter.

We may link to third-party websites or services. We are not responsible for their content, privacy policies, or activities. Review the terms and privacy policies of any linked sites. By using our services, you acknowledge that we are not liable for any issues arising from these external sites.

Our services are available on an “As-Is” and “As-Available” condition. This means that we do not make any warranties about the service’s performance, content, or materials. Any information or content obtained from us is at your own risk. We disclaim all warranties, including those related to merchantability, non-infringement, and fitness for a particular purpose.

Except as required by law, our affiliates and we are not liable for any damages arising from the use of our services. If we are ever liable, our liability is limited to the amount paid for the service, excluding additional damages. Some jurisdictions may not allow these exclusions.

We reserve the right to suspend or terminate your account at any time without notice or liability, for any reason, including breaches of our terms. If you wish to stop using our services, simply cease use.

The laws of the United States govern these terms. Failure to enforce any provision does not waive our rights. If any part of these terms comes out invalid, the remaining terms will still apply.

We can withdraw, amend, or modify any part of our services at our discretion and without notice. We are not liable for any service unavailability.

We may revise these terms at any time. Check this page regularly for updates. Continued use of our services means you agree to the updated terms. If you do not agree, you should stop using our services.

A waiver of any term does not mean a waiver of other terms or rights. If any provision turns out invalid, it will be limited or removed, and the rest of the terms will remain in effect.

By using the services of bookpublishingcanada.ca, you agree to abide by all the terms and conditions outlined above.